Lost delivery

I had my first problem with a LEGO S@H shipment.  I ordered a bunch of the holiday sets to take advantage of all the recent promotions and decided to have it shipped to my work address.  I work downtown and our building has a manned security gate 24/7/365.  I figured it was my safest option for delivery!

I was wrong.  Last week I saw the shipping notification, but didn’t think much of it.  Monday I was out sick, so Tuesday I thought I’d track the package to see when I might get it.  I was shocked to see it was delivered on Saturday.  Excited, I started making calls to see where my package might be.

No one had it.  And worse, security had no record of FedEx making a delivery.  I started looking at the shipper, and noticed there was no signature required for delivery.

I quickly called LEGO customer service, and they were great.  They looked at it briefly, and sent out a new shipment (which I got the next day!).  I asked if they could require a signature, and they said no, but the driver would only leave a package if they thought it was safe.  It’s not.  My building requires round-the-clock security for a reason.  No way could the driver have thought it was safe.  So I wonder what actually happened to that package.

Anyone else have a S@H package not show up?  Was LEGO cool about it?